As most of you know, I’m still working a full-time day job in addition to my online business (content spooling network)… so I’m very busy.

(Sidebar — I’m getting very close to putting in my 2 week notice — I’ll keep you posted!)

I’m about to hire a company to help with customer support… people say this is the first thing you should outsource. I tried to outsource my customer support twice last year, but wasn’t successful. But I started the hunt again a few weeks ago.

I was looking for a company which specialized in customer support that would train a team and take care of training new people if one leaves. I simply don’t want to be involved in day-to-day HR.

After reviewing a few companies, I found one with good quality at a fair price. Once this is in place, I should have 10-20 extra hours a week to dedicate to higher-level activities.

I’m also getting a personal assistant through another vendor that I can give tasks to such as:

- checking my email for me (although I don’t know if i can break the habit of checking it myself every 20 minutes)
- making sure my customer support is getting done correctly — keeping tabs on the other company’s work
- setting up new sites to my specifications
- creating social bookmarking accounts for me
- creating video site accounts for me
- contacting potential affiliates
- other misc tasks.

The problem is that when I need to do something, it always feels like a unique task that would take longer to explain than to do myself. I need to systematize my work more, so that my tasks become more common.

But more than systemetizing my current work, there are a ton of things that just aren’t getting done right now. It is these tasks — mainly dealing with traffic generation — that I hope to get the most benefit from by outsourcing.

You can have the best tools and the best knowledge, but if you don’t have the time or inkling to do it yourself, GET SOMEONE TO DO IT FOR YOU!

I’ll be posting more of my insights and experiences with outsourcing in the future.

- Chris